Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Western Washington CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Western Washington CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


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24/7 Appointment Scheduling

The first step in accessing treatment at Western Washington Comprehensive Treatment Centers is completing the admission process.

To help make your admissions experience as smooth as possible, please read the information on this page very carefully.

First, in order to begin medication assisted treatment at one of our centers, you must meet all three of the following requirements:

  • Must be aged 18 or older
  • Must have been opioid dependent for at least one year
  • Must be in a state of withdrawal for at least 20 to 24 hours

Once we have established your eligibility, we will be able to schedule your intake appointment. Please plan to spend between two to four hours to allow us to complete a full assessment and be sure to bring the following with you:

  • A valid form of photo identification. We accept state-issued identification cards, driver’s licenses, and passports.
  • Proof of insurance, if you plan to use insurance benefits to pay for your treatment.
  • Payment for intake fees. Even if you have insurance coverage, you must pay your intake fees at the time of admission. Our centers accept cash, money orders, and credit cards. We do not accept personal checks or payment over the phone.
  • If you are transferring to one of our centers from another program, you must arrange for all pertinent records to be delivered or faxed to us.

During the intake process, you will be required to complete the following:

  • A physical exam that includes a drug test and a TB test. If you are a woman, you will also be required to take a pregnancy test.
  • Paperwork to confirm your eligibility and document your personal history. You will be answering questions about your treatment history, psychiatric history, medical history, and related information.

At Western Washington Comprehensive Treatment Centers, we will make every effort to provide you with the care you need as quickly and efficiently as possible. However, it is important for you to understand that we cannot guarantee that you will receive medication on your first day. No medication can be prescribed without the approval of our medical staff members, who will make this decision based upon their evaluation of your specific needs and history.

If you have any questions about the admissions process or anything else related to Western Washington Comprehensive Treatment Centers, please do not hesitate to contact us at your convenience. We look forward to helping you take your first steps toward a healthier and happier future.